Last Updated: September 1, 2026
At TeeKrafts, we want you to be happy with your purchase. If you receive a product that doesn’t work for you, you may be eligible for a return or exchange according to the policy below.
Please read this policy carefully before requesting a return or exchange.
1. Return & Exchange Eligibility
TeeKrafts accepts returns or exchanges for eligible products subject to the following conditions:
- The return/exchange request must be raised within 7 days of delivery.
- The product must be unused and unworn.
- The product must not have been washed, ironed, altered, damaged, stained, or otherwise used.
- The original tags and packaging should be intact.
- The product should be returned in its original condition.
- The product should not have any strong perfume, deodorant, smoke, food, or other unusual odor.
- Any accessories or items supplied with the product should also be returned.
Products that do not meet these conditions may be rejected after inspection.
2. Items Eligible for Return or Exchange
Eligible products may generally be returned or exchanged for reasons such as:
- Size/fit issue
- Wrong product received
- Damaged product received
- Manufacturing defect
- Print or product quality issue
- Product significantly different from the product ordered
For size-related exchanges, the requested replacement size is subject to availability.
3. Size Exchange
If the T-shirt does not fit as expected, you may request a size exchange within 7 days of delivery, provided the product meets our return conditions.
Please check the size chart available on the product page before placing your order.
Size exchanges are subject to:
- Product availability
- The product being unused and unworn
- Original tags and packaging being intact
- The request being submitted within the applicable return period
If the requested size is unavailable, TeeKrafts may offer an alternative resolution, such as another eligible size, store credit, or refund, depending on the circumstances and applicable policy.
4. Wrong Product Received
If you receive a product different from the one you ordered, please contact us as soon as possible.
We may ask you to provide:
- Order number
- Photographs of the product received
- Photographs of the packaging and shipping label
- Other information required to verify the issue
After verification, TeeKrafts may arrange a replacement with the correct product or provide another appropriate resolution.
5. Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.
For faster resolution, please provide clear photographs or a video showing:
- The entire product
- The damaged/defective area
- Product tags
- Packaging
- Shipping label, if applicable
Depending on the nature of the issue, TeeKrafts may provide a replacement, exchange, refund, or other appropriate resolution.
Damage caused after delivery due to washing, ironing, improper handling, alteration, accident, or normal wear and tear may not qualify for a return or exchange.
6. Products That Cannot Be Returned or Exchanged
For hygiene, customization, promotional, or other legitimate reasons, certain products may not be eligible for return or exchange.
These may include:
- Products marked “Non-Returnable” on the product page
- Customized or personalized products
- Products damaged or altered by the customer
- Products that have been washed or worn
- Products without original tags, where tags are required
- Products returned in an unacceptable condition
- Products purchased under specific clearance or final-sale promotions, where clearly stated
Any product-specific return restrictions will be mentioned on the relevant product page or during checkout.
7. How to Request a Return or Exchange
To request a return or exchange:
Step 1
Contact TeeKrafts through:
Email: info@teekrafts.com
Step 2
Provide:
- Order number
- Name used for the order
- Product name
- Reason for return/exchange
- Photographs or video, if requested
Step 3
Our customer support team will review your request and confirm whether the product is eligible.
Step 4
If approved, we will provide return instructions or arrange a reverse pickup, where available.
Step 5
Once the returned product reaches us, it may undergo a quality inspection before the exchange or refund is processed.
8. Return Shipping / Reverse Pickup
For eligible returns caused by:
- Wrong product shipped
- Manufacturing defect
- Product damaged before/during delivery
- Other verified TeeKrafts-related issues
TeeKrafts may arrange or bear the applicable return shipping cost.
For size/fit or change-of-mind returns, return shipping charges may apply / TeeKrafts may provide free return pickup depending on the applicable product and order.
Any applicable return charges will be communicated before the return is processed.
9. Return Inspection
All returned products are subject to quality inspection.
A return may be rejected if the product:
- Has been worn or washed
- Has been altered
- Is damaged after delivery
- Has stains or marks
- Has an unusual odor
- Is missing required tags or packaging
- Does not match the product originally shipped
- Shows signs of misuse
If a return is rejected, the product may be shipped back to the customer, and additional shipping charges may apply where permitted.
10. Refund Policy
If your return is approved for a refund, the refund will generally be issued to the original payment method or another appropriate method communicated by TeeKrafts.
Refund processing may take 5–7 business days after the returned product has been received and successfully inspected.
The time required for the amount to appear in your bank account, card, UPI account, or other payment method may vary depending on the payment provider or financial institution.
For Cash on Delivery orders, refunds may require valid bank account or UPI details, subject to our verification process.
11. Shipping Charges and Refunds
Unless otherwise stated:
- Original shipping charges may be non-refundable for customer-initiated returns.
- Additional charges may apply for return shipping or reverse pickup.
- For verified wrong, defective, or damaged products, TeeKrafts may refund applicable shipping charges.
The exact refund amount will be communicated when your return is approved.
12. Exchange Shipping
For an approved size exchange, TeeKrafts may offer a replacement shipment subject to product availability.
Free exchange / exchange shipping fee of ₹90 may apply depending on the reason for exchange and the applicable product.
If the replacement size is unavailable, we may offer an alternative solution such as another size, store credit, or refund.
13. Multiple Products in One Order
If you purchased multiple products in a single order, you may request a return or exchange for individual eligible products, subject to this policy.
Please clearly specify which product(s) you want to return or exchange when contacting customer support.
14. Partial Returns
Partial returns may be accepted where individual products meet the return eligibility requirements.
If an order was placed using a discount code or promotional offer that required a minimum purchase value, returning part of the order may affect the applicable discount.
In such cases, the refund may be adjusted accordingly.
15. Promotional and Sale Products
Products purchased during special promotions, clearance sales, flash sales, or other discounted campaigns may have different return or exchange conditions.
Any special conditions will be clearly mentioned on the product page, promotion, or checkout page.
16. Return Pickup
Where reverse pickup is available, TeeKrafts or its logistics partner may arrange collection from the delivery address.
Customers must ensure that:
- The product is properly packed.
- The product is ready for pickup.
- The correct product is handed over.
- Original tags and packaging are included where required.
If a pickup fails because the customer is unavailable or the package is not ready, additional attempts or charges may apply.
17. Return Without Original Packaging
Returns should preferably be sent in the original packaging.
If the original outer packaging is unavailable, customers may use suitable protective packaging to ensure that the product is not damaged during transportation.
The product itself must still meet all return eligibility requirements.
18. Lost or Damaged Return Shipment
If you are instructed to ship a return yourself, please use a reliable shipping service and retain the tracking information until the return is confirmed by TeeKrafts.
TeeKrafts may request proof of shipment or tracking details when investigating a return shipment issue.
19. Exchange Availability
All exchanges are subject to stock availability.
If the requested product or size is unavailable, TeeKrafts may offer:
- An alternative size
- Another eligible product
- Store credit
- Refund, where applicable
20. No Return After the Return Period
Return or exchange requests submitted after the applicable return period may not be accepted.
Customers are encouraged to inspect their products soon after delivery and contact us promptly if there is any issue.
21. Important Notes
- Please check the size chart before ordering.
- Slight differences in color may occur due to lighting, photography, and individual screen settings.
- Minor variations in print placement may occur and do not necessarily constitute a defect.
- Products should not be washed before a return or exchange request is approved.
- Please retain the packaging and tags until you are satisfied with the product.
- Do not send a product back without receiving return instructions from TeeKrafts.
22. Contact Us
For return and exchange assistance, please contact:
TeeKrafts
Email: info@teekrafts.com